Explore FAQs, user manuals, video guides for your products.
All our electric scooters have overcharge protection. When the electric scooters are fully charged, there is no need to worry about leakage or other dangers even when the power socket is unplugged.
From the time when the official order is signed by the users for the product, we can provide a one-year warranty unless the vehicle has been damaged deliberately.
Our electric scooters feature IP54-rated water resistance, allowing safe use in light rain and humid conditions. However, prolonged exposure to heavy rain or submersion in water is not recommended.
Yes, you should charge the batteries fully before first using them.
Regulations vary by state and city. Please check with your local Department of Transportation for electric scooter laws in your area.
Regulations vary by state and city. Please check with your local Department of Transportation for electric scooter laws in your area.
All our electric scooters have overcharge protection. When the electric scooters are fully charged, there is no need to worry about leakage or other dangers even when the power socket is unplugged.
From the time when the official order is signed by the users for the product, we can provide a one-year warranty unless the vehicle has been damaged deliberately.
Our electric scooters feature IP54-rated water resistance, allowing safe use in light rain and humid conditions. However, prolonged exposure to heavy rain or submersion in water is not recommended.
Yes, you should charge the batteries fully before first using them.
Regulations vary by state and city. Please check with your local Department of Transportation for electric scooter laws in your area.
The policies of countries and regions will be different, please consult the relevant local authorities in advance, because electric scooters have built-in batteries, if you need to air transport, please consult the relevant rules of the local airline in advance.
All our electric scooters have overcharge protection. When the electric scooters are fully charged, there is no need to worry about leakage or other dangers even when the power socket is unplugged.
From the time when the official order is signed by the users for the product, we can provide a one-year warranty unless the vehicle has been damaged deliberately.
Our electric scooters feature IP54-rated water resistance, allowing safe use in light rain and humid conditions. However, prolonged exposure to heavy rain or submersion in water is not recommended.
Yes, you should charge the batteries fully before first using them.
Regulations vary by state and city. Please check with your local Department of Transportation for electric scooter laws in your area.
The policies of countries and regions will be different, please consult the relevant local authorities in advance, because electric scooters have built-in batteries, if you need to air transport, please consult the relevant rules of the local airline in advance.
All our electric scooters have overcharge protection. When the electric scooters are fully charged, there is no need to worry about leakage or other dangers even when the power socket is unplugged.
From the time when the official order is signed by the users for the product, we can provide a one-year warranty unless the vehicle has been damaged deliberately.
Our electric scooters feature IP54-rated water resistance, allowing safe use in light rain and humid conditions. However, prolonged exposure to heavy rain or submersion in water is not recommended.
Yes, you should charge the batteries fully before first using them.
Regulations vary by state and city. Please check with your local Department of Transportation for electric scooter laws in your area.
The policies of countries and regions will be different, please consult the relevant local authorities in advance, because electric scooters have built-in batteries, if you need to air transport, please consult the relevant rules of the local airline in advance.

Need more help?
Contact us directly for dedicated support!
English
French
German
Japanese
Korean
From technical tips to after-sales parts, answered by our experts.
Professional guidance tailored to your region.
We’re awake when you are.Real Support, Real-Time.